Customers encountering issues or needing after-sales service while using the machine tool can contact the manufacturer through phone, email, or online customer service.

Customer service personnel record the reported issue, generate an after-sales service ticket, and assign it to the relevant technical support staff.

Technical support staff will usually contact the customer within a specified timeframe (e.g., within 48 hours) after receiving the ticket to understand the issue in detail and provide an initial solution.

Analyze and resolve the issue through phone guidance, remote diagnosis, or on-site service.

For complex issues, technical personnel may be dispatched to the site for detailed inspection and repair.

After the service is completed, conduct customer satisfaction surveys and follow up on the resolution to ensure the issue is fully resolved.

Regularly follow up with customers to understand the machine's performance and provide necessary maintenance advice.